Why Did Franklin D. Roosevelt Win the 1932 Presidential...

Why did Franklin D. Roosevelt win the 1932 presidential election? Franklin D. Roosevelt won the 1932 presidential election reasons. His margin of victory over Herbert Hoover was the largest in recorded history up to that time. One of the foremost reasons why Roosevelt won was because people believed that he could take America out of the Great Depression unlike Hoover. They believe he will take real action to deal with the Depression. His policies and ideals were much more popular and suitable for the situation they were in. Hoover believed in ‘rugged individualism’ where people should not expect help from the government and that the government will not interfere. Whereas Roosevelt promised his ‘New Deal’, which would provide jobs and†¦show more content†¦There are many images of him talking and shaking hands with ordinary people. When talking to crowds he would mention ordinary individuals he had talked to and there problems – a woman with a baby, a miner, an old fellow†¦ This gave Roosevelt the image of someone who cares for the ordinary person, whereas Hoover didn’t seem interested in his or her problems. Moreover, since Hoover believed the economy wo uld eventually recover by itself,Show MoreRelatedThe Wall Street Crash of 19291326 Words   |  6 Pagescompletely disappear from their grasp. This catastrophe would later be known as The Great Depression. The man responsible and credited with the United States’ economic recovery was Franklin D. Roosevelt, who assumed presidency of the United States a few years after the crash. During the elections, of 1932, Roosevelt promised to lead the country out of its turmoil and desperation, to bring back the country’s former glory. However, the only information normally given to us in a textbook or televisionRead MoreFranklin Delano Roosevelt Essay2497 Words   |  10 PagesFranklin Delano Roosevelt Franklin Delano Roosevelt is among the most remembered U.S. Presidents. Serving as President for more than twelve years, he was the only President to be elected four times. Roosevelt led the United States through its worst depression and its worst war. He tried his best to stay optimistic with our country and the decisions he made. In Roosevelts first inaugural address, he asked for faith in Americas future. He told the country, The only thing we have to fearRead MoreThe Presidential Election Of 1980 Essay1442 Words   |  6 PagesTuesday, 4 November 1980, The United States presidential election of 1980 was held. The competition was between incumbent Democratic President Jimmy Carter and his opponent, former Californian Republican Governor, Ronald Reagan. Reagan, assisted by a falling economy complicated by inflation and high unemployment, and the Iran hostage crisis, Reagan would win the election in a sweep, receiving the largest number of electoral votes ever tallied by a presidential candidate not currently in office. JimmyRead MoreGeorge Washington s President Of The United States2433 Words   |  10 PagesPresidents, twenty-one Presidents have won a second term election and out of the twenty-one only thirteen were elected twice and served two full terms. All Presidents abided by the tradition of serving a maximum of two terms except for one, President Franklin Delano Roosevelt. Franklin Delano Roosevelt, commonly known as FDR, was born in 1882 in Hyde Park, New York. â€Å"He was the only child of James and Sara Delano Roosevelt. As a child Roosevelt was educated privately at home, when he turned fourteenRead MorePanel Discussion On The State Of Texas1192 Words   |  5 Pagesyears. The principal source of revenue at the local level in Texas comes from property taxes. Property taxes are not at the state level, only at the local level. These taxes are responsible for funding local hospitals and the education system. That’s why schools located in wealthy area receive more money than those who don’t. However, there is a controversial plan in Texas that is making wealthy schools districts mad and it’s called the Robin Hood plan. What it does is that it takes money from the wealthyRead MoreHerbert Hoover4987 Words   |  20 Pages1929 to 1933. He was a world-wide known mining engineer and humanitarian administrator. • As the United States Secretary of Commerce in the 1920s under Presidents Warren Harding and Calvin Coolidge, he promoted economic modernization. In the presidential election of 1928, Hoover easily won the Republican Nomination. The nation was prosperous and optimistic; leading to a landslide for Hoover over the Democrat Al Smit h, a Catholic whose religion was distrusted by many. Hoover deeply believed in the EfficiencyRead More The Republican Party Essay2545 Words   |  11 Pagesreason for why Republicans did not maintain control of the presidency during the 1930s was the Great Depression. The American people blamed Republican presidents for causing this economic downturn and chastised the government for not responding to the needs of the people more quickly. These complains particularly harmed the minority vote and caused them to favor the Democratic Party. Therefore, the majority of racial minorities voted Democratic presidential candidate Franklin D. Roosevelt in the electionRead MoreRegents Exam in U.S. History and Government7115 Words   |  29 PagesCongress the exclusive right to declare war if the nation is attacked (3) protect the interests of states with small populations and states with large populations (4) provide for the indirect election of the president through the electoral college [2] U.S. Hist. Gov’t. – Jan. ’13 8 Which presidential action is an example of the use of the unwritten constitution? (1) signing a law passed by Congress (2) calling a meeting of the cabinet (3) ordering the navy to patrol the Persian Gulf (4) nominatingRead MoreAmerican Revolution and Study Guide Essay example5377 Words   |  22 PagesChapter 4 Study Guide â€Å"American Life, 1607-1692† 1. Compare and contrast the colonies of New England and the South based on the following: a. Economies b. Geography climate c. Mortality rate d. Sex ratios e. Family relationships/profiles (30pts) 2. 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A Common Theme From My Research - 973 Words

A common theme from my research was that leaders lead by example. In some ways, I do this by being altruistic and selfless. I show others that I put their needs, concerns, and well-being before my own. This helps them understand that I care about them and will not do anything to purposefully bring them into harm. By doing so, followers know that they can trust and rely on me in situations. However, these are not good characteristics for management most of the time. I might put my followers before me and not be an adequate manager. My weakness of undecidedness is a flaw to this leadership trait. People do not want a leader who is afraid to take action and make a quick decision. Leaders need to be able to think quickly and make the best†¦show more content†¦I try to make everyone I work with feel appreciated, which is a good quality to have for both leadership and management. A common management trait that was mentioned throughout my research was the need for structure. This i s an area that I need to focus my attention on. I need to be able to set rules and policies for others to follow. I also need to be able to guide others in their daily tasks. I am well organized when it comes to my work and tasks, but not as much when it comes to others. I need to focus my attention on how to manage others and lead them towards success. This management skill is something I can work on even if I am not in a managerial position. There are some aspects of my job that I know better than other people and I can use this opportunity to teach and mentor them. This will provide great practice for when I am in a managerial position. I can use the trial and error method to see what works best for me and the people that I am helping and be able to use the experience as an opportunity to learn and grow. By culturing this from early on in my career, I can gradually expand my strengths and be able to take a managerial position with less worry. Another trait that was mentioned in the TTI assessment was that I can manage tasks and am dependable. These are both important traits and skills to have for both leadership and management. Being able to manage tasks is a no brainer for management.Show MoreRelatedAn Investigation Into Response For Disaster Using Qualitative Methods1539 Words   |  7 PagesThroughout this investigation, thematic analysis was conducted on six eyewitness accounts, highlighting their feelings and actions, which came about as a result of the incident. From these accounts I obtained 4 key themes, which were consistent components of the six accounts. Evidently, I found that the two most common themes were ‘helping behaviour’ and the ‘panic’ myth. This was rather unexpected, as initially, I expected to find irrational and helpless behaviour, due to the panic and stress of beingRead More Effective Curriculum Models for Gifted and Talented Students1736 Words   |  7 Pagesmodels that are used to effectively teach gi fted and talented students. These models include the Integrated Curriculum Model, the William and Mary Center for Gifted Education Research Model, and the Parallel Model. The Integrated Curriculum Model has three main dimensions advanced content, process/product, and issues/themes. The first dimension, advanced content, is content that it at a higher level. In English Language Arts the readings are usually two grade levels above. Within advanced contentRead MorePersonal Review And Reflection Paper1262 Words   |  6 PagesPersonal Review and Reflection Paper During the journey of my education, it was important to review and reflect on the activities and learning objectives that were completed. The purpose of this assignment was to discuss what was learned and what needed to be improved for the seven assignments that were required for this course, identify three valuable strengths with supporting evidence, identify three areas that need to be strengthened with supporting evidence, and list three goals with specificRead MoreA Interview By Slowing Down The Audio1486 Words   |  6 Pages3/13-3/19 As this week is spring break, I think it is a good time to transcribe one of my interviews. I transcribed my first 30 minute interview. To do this, I downloading a free trial of Nvivo. I transcribed the interview by slowing down the audio in Nvivo. I then typed the transcription. I had to replay the audio at least twice to get the correct transcription. After I transcribed the interview once, I went through a second time to ensure I transcribed correctly. 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The organizations that wrote the common core standards were the n ational governors association and council of chief state school officials. The common core lets all school districts study the same thing at the same time, which enables the students that move from different sate allowing that students not to be left behind. The standards includes research, evidence basedRead MoreEthnographic Research On Human Behavior1461 Words   |  6 Pagesshared and learned patterns of values† (p. 68). Ethnographic research provides a study on individuals in their own environment. Throughout the research, researchers attempt to answer questions in regards to human behavior. According to Schwartzman (1993), â€Å"Ethnography is used for research involving cultural sharing, and is linked to the use of anthropology as a way to view modern organization† (p. 3). The researchers examine individuals from the inside in order to gain a better understanding of theirRead MoreThe Grimm Brothers: Jacob and Wilhelm Grimm1571 Words   |  7 PagesIntroductio n: I chose to research fairytales, specifically fairytales by the Grimm brothers. Fairytales are short stories that tend to consist of fantasy people, places, and objects. Many of these consist of fairies or magical creatures. Most fairy tales start off with â€Å"Once upon a time†, or â€Å"In a faraway land†. Many times in fairytales objects are enchanted and can talk or move. The most common characters in a fairy tale are prince and princess. A lot of fairy tales are retold throughout generationsRead MoreHow Pets Have On The Stress That College Students1185 Words   |  5 PagesFor my research, I explored the affect that pets have on the stress that college students face. This particular topic is important because college students undergo a lot of stress, and Universities are constantly trying to find ways to help students have less stress in their lives, so that they can really focus on their studies. As a college student and pet owner, I feel as though this topic is significant and can be a key component when it comes to students’ success during their college years. My

A Common Theme From My Research - 973 Words

A common theme from my research was that leaders lead by example. In some ways, I do this by being altruistic and selfless. I show others that I put their needs, concerns, and well-being before my own. This helps them understand that I care about them and will not do anything to purposefully bring them into harm. By doing so, followers know that they can trust and rely on me in situations. However, these are not good characteristics for management most of the time. I might put my followers before me and not be an adequate manager. My weakness of undecidedness is a flaw to this leadership trait. People do not want a leader who is afraid to take action and make a quick decision. Leaders need to be able to think quickly and make the best†¦show more content†¦I try to make everyone I work with feel appreciated, which is a good quality to have for both leadership and management. A common management trait that was mentioned throughout my research was the need for structure. This i s an area that I need to focus my attention on. I need to be able to set rules and policies for others to follow. I also need to be able to guide others in their daily tasks. I am well organized when it comes to my work and tasks, but not as much when it comes to others. I need to focus my attention on how to manage others and lead them towards success. This management skill is something I can work on even if I am not in a managerial position. There are some aspects of my job that I know better than other people and I can use this opportunity to teach and mentor them. This will provide great practice for when I am in a managerial position. I can use the trial and error method to see what works best for me and the people that I am helping and be able to use the experience as an opportunity to learn and grow. By culturing this from early on in my career, I can gradually expand my strengths and be able to take a managerial position with less worry. Another trait that was mentioned in the TTI assessment was that I can manage tasks and am dependable. These are both important traits and skills to have for both leadership and management. Being able to manage tasks is a no brainer for management.Show MoreRelatedAn Investigation Into Response For Disaster Using Qualitative Methods1539 Words   |  7 PagesThroughout this investigation, thematic analysis was conducted on six eyewitness accounts, highlighting their feelings and actions, which came about as a result of the incident. From these accounts I obtained 4 key themes, which were consistent components of the six accounts. Evidently, I found that the two most common themes were ‘helping behaviour’ and the ‘panic’ myth. This was rather unexpected, as initially, I expected to find irrational and helpless behaviour, due to the panic and stress of beingRead More Effective Curriculum Models for Gifted and Talented Students1736 Words   |  7 Pagesmodels that are used to effectively teach gi fted and talented students. These models include the Integrated Curriculum Model, the William and Mary Center for Gifted Education Research Model, and the Parallel Model. The Integrated Curriculum Model has three main dimensions advanced content, process/product, and issues/themes. The first dimension, advanced content, is content that it at a higher level. In English Language Arts the readings are usually two grade levels above. Within advanced contentRead MorePersonal Review And Reflection Paper1262 Words   |  6 PagesPersonal Review and Reflection Paper During the journey of my education, it was important to review and reflect on the activities and learning objectives that were completed. The purpose of this assignment was to discuss what was learned and what needed to be improved for the seven assignments that were required for this course, identify three valuable strengths with supporting evidence, identify three areas that need to be strengthened with supporting evidence, and list three goals with specificRead MoreA Interview By Slowing Down The Audio1486 Words   |  6 Pages3/13-3/19 As this week is spring break, I think it is a good time to transcribe one of my interviews. I transcribed my first 30 minute interview. To do this, I downloading a free trial of Nvivo. I transcribed the interview by slowing down the audio in Nvivo. I then typed the transcription. I had to replay the audio at least twice to get the correct transcription. After I transcribed the interview once, I went through a second time to ensure I transcribed correctly. It took approximately 1.5 hoursRead MoreThe Little Engine That Could1061 Words   |  5 Pagescountless men, women, and children that despite perseverance may not see the fruit from a lifetime of labor. This is not for lack of effort rather innate ability. Inherent talent or aptitude represents a repertoire thoughts, emotions, and behaviors with the potential of being fully actualized within daily life if one dedicates time and energy into honing these skills. This principle provides the foundation of research by Donald O. Clift on, father of strength psychology and creator of the StrengthRead MoreWhat Impact Does A Negative Personality Have On Workplace Culture?847 Words   |  4 PagesMy research question focuses on workplace culture. â€Å"What impact does a negative personality have on workplace culture, and how does it affect the other people working in the effected environment?† My hypothesis is that negative personalities destroy workplaces and leave employers with a high turnover rate as well as many unhappy workers. However, my follow up question is, â€Å"is there a way to fix negative personalities in the workplace?† My paper answers these questions using strong research evidenceRead MoreCommon Core Standards For College And Their Career At The End Of High School1157 Words   |  5 PagesThe common core standards were made to ensure that all students were ready for college and their career at the end of high school. The organizations that wrote the common core standards were the n ational governors association and council of chief state school officials. The common core lets all school districts study the same thing at the same time, which enables the students that move from different sate allowing that students not to be left behind. The standards includes research, evidence basedRead MoreEthnographic Research On Human Behavior1461 Words   |  6 Pagesshared and learned patterns of values† (p. 68). Ethnographic research provides a study on individuals in their own environment. Throughout the research, researchers attempt to answer questions in regards to human behavior. According to Schwartzman (1993), â€Å"Ethnography is used for research involving cultural sharing, and is linked to the use of anthropology as a way to view modern organization† (p. 3). The researchers examine individuals from the inside in order to gain a better understanding of theirRead MoreThe Grimm Brothers: Jacob and Wilhelm Grimm1571 Words   |  7 PagesIntroductio n: I chose to research fairytales, specifically fairytales by the Grimm brothers. Fairytales are short stories that tend to consist of fantasy people, places, and objects. Many of these consist of fairies or magical creatures. Most fairy tales start off with â€Å"Once upon a time†, or â€Å"In a faraway land†. Many times in fairytales objects are enchanted and can talk or move. The most common characters in a fairy tale are prince and princess. A lot of fairy tales are retold throughout generationsRead MoreHow Pets Have On The Stress That College Students1185 Words   |  5 PagesFor my research, I explored the affect that pets have on the stress that college students face. This particular topic is important because college students undergo a lot of stress, and Universities are constantly trying to find ways to help students have less stress in their lives, so that they can really focus on their studies. As a college student and pet owner, I feel as though this topic is significant and can be a key component when it comes to students’ success during their college years. My

Retail Analysis Mcdonalds Free Essays

Table of Contents Executive Summary3 Introduction5 Explain about the retail store6 Explain why you have chosen this retail store7 Explain about your scenario as a mystery shopper and what you did at the outlet8 Describe the retail store’s customer service with your knowledge of Pet Peeves and 14 factors of company culture. 10 Suggest some solutions to improve the retail store’s customer service14 Conclusion15 Executive Summary Acting as a â€Å"mystery shopperâ€Å" we have evaluated one of the McDonalds’ retail shops. We have chosen a McDonalds retail shop by reason of its obvious success. We will write a custom essay sample on Retail Analysis Mcdonalds or any similar topic only for you Order Now McDonalds has got a yearly profit of approximately 5. 5 billion USD by trading with fast-food. Our evaluation shows us there is one certain reason of its success: Constancy! Customers know what they get at McDonalds, wherever they are in the world and apparently they appreciate this constancy. Nonetheless there are some obvious Pet Peeves, which are related to the three levels of factors of a company culture. Level one describes what you obviously feel, see and hear. Level 2 is about the communication between employee and customer. Level three contains factors that are not obvious but ake us like McDonalds subconsciously, is very tough to find in our outlet. Regarding these Pet peeves and the factors of company culture we come up with three different suggestions to improve the retail store’s customer service. 1. The company can become more ecological, by producing less rubbish. Especially in order to enhance its reputation. 2. Friendlier and politer staff 3. Achieving a nicer environment in its outlets Regarding its success it seems quite unnecessary to make some changes, but in order to keep the company’s customer service competitive little changes are recommendable. Introduction McDonalds. The company is already one of the most successful companies in the world and still growing. The main product the company sells is fast-food. How is this possible? How can a company, that is selling fast food, be this successful? What is the secret of its success? We threw ourselves into one of its outlets and experienced the secrets and services of McDonalds. In our following assignment we will explain about our scenario as a mystery shopper, we will describe and debate the retail store’s customer service, considering the factors of company culture. Finally we will suggest some solutions to improve the retail store’s customer service and make a conclusion of our results. Explain about the retail store â€Å"McDonald’s is the leading global foodservice retailer with more than 33,500 local restaurants worldwide and 1,7million employees, serving nearly 68 million people in 119 countries each day. † (McDonalds) So far, McDonald’s in China employs more than 1000 restaurants, the 2013 restaurant number is expected to reach 2000. The company began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald in San Bernardino, California. Wikipedia, 2012) McDonalds’ total profit of the year 2011 was approximately 5,5billion USD (finanzen. net). Explain why you have chosen this retail store McDonalds is one of the most popular fast-food chain companies in the world. You’ll find McDonalds in every little city, in every crowded Shopping Mall. It surely is a very famous and successful c ompany (Llopis, 2011) And this makes it interesting. How can a company that â€Å"just† trades with fast-food be this successful? How can you achieve a yearly profit of 5,5billion USD by trading with Burgers? Apparently McDonalds has got a successful marketing and sales concept, which makes the company very interesting to write an assignment about, considering the roots of its success, debating about its ways to make me purchase again, although it obviously has got some â€Å"Pet peeves†. Explain about your scenario as a mystery shopper and what you did at the outlet It is Sunday afternoon, 4 o’clock when I enter the McDonalds restaurant. It’s not a typical dinner time; consequently the restaurant is not crowded. Nevertheless most of the many tables are covered, and there is a small line n front of the area, where you place the order. On the first view the restaurant seems very clean and you notice a strong smell of food and loud background music. As soon as I enter the outlet, i notice a various number of employees. 4 employees take the order, another 4 employees collect the order together, and approximately 3 employees are responsible of clearing up tables. Addition ally there is a bunch of employees cooking and preparing the food, and a couple of employees cleaning the sanitary fittings. It is impossible to give an exact number of employees, but there is definitely a huge amount of workers. Furthermore the employees wear a uniform. The greeting is short and not remarkable friendly, the employee makes the impression that he is pushing me to order as soon and as fast as possible. You find a big, easy watching menu board behind the back of the Seller, which makes it easy to find a suitable product. Consequently the employee won’t ask questions to find a suitable product, he or she only asks for an upgrade for bigger fries and beverages. Anyway I have to order on my own initiative. Finally I pay for my dish, without getting a student discount and find myself in another line, waiting for the food. After I have got my food I start looking for a table, which I find at the very end of the restaurant. It’s a nice place in front of a big window. Later I’ll figure out that the chairs are quite uncomfortable, but the first impression is good though. While having a suit I notice that my table is still dirty, so I have to wipe down the table by myself. Unfortunately my burger has become cold, which is an opportunity to ask an employee for an exchange. The employee surprisingly shows me a lot of understanding and exchanges the burger immediately. The new burger is surely satisfying. There is one remarkable point I must mention. The taste of the food is exactly the same taste as all the other times I had been at McDonalds; it doesn’t matter in which country or in which city. At the same time I notice that the interior is also pretty much the same. After we finished our food we found ourselves in front of a big bunch of waste, although we have just eaten two burgers and two medium-sized fries. Finally we left, without clearing up the table. Leaving the outlet is not commented by the staff. In summary it can be said, that the restaurant: †¢ Is basically clean Has got the same interior everywhere †¢ Strong smell of food †¢ Noisy †¢ Employees wear uniforms †¢ Seats are not very comfortable Describe the retail store’s customer service with your knowledge of Pet Peeves and 14 factors of company culture. At first I’d like to mention some so called â€Å"Pet Peeves†, that are obviously disturbing and noticeable as soon as you enter the McDonalds outlet: †¢ Tense and noisy environment †¢ Disturbing sounds coming from the kitchen †¢ Unfriendly/ impolite employees that seem very impatient while you are ordering After we ordered and picked up our food we noticed some further â€Å"Pet Peeves†: Left tables are not cleared up and wiped down by employees(dirty tables †¢ Cold food †¢ Uncomfortable seats †¢ One dish creates a big amount of rubbish Considering the factors of company culture in order to evaluate the performance of this particular outlet, I? d like to difference the company culture into three levels (Tobias Amely, 2009) This three level model is invented by Edgar Schein. The information below are based on the Internet page Wikipedia. org. At the first and most cursory level of Schein’s model is organizational attributes that can be seen, felt and heard by the uninitiated observer – collectively known as artifacts. Included are the facilities, offices, furnishings, visible awards and recognition, the way that its members dress, how each person visibly interacts with each other and with organizational outsiders, and even company slogans, mission statements and other operational creeds. The next level deals with the professed culture of an organization’s members – the values. Shared values are individuals’ preferences regarding certain aspects of the organization’s culture (e. g. loyalty, customer service). At this level, local and personal values are widely expressed within the organization. Basic beliefs and assumptions include individuals’ impressions about the trustworthiness and supportiveness of an organization, and are often deeply ingrained within the organization’s culture. Organizational behavior at this level usually can be studied by interviewing the organization’s membership and using questionnaires to gather attitudes about organizational membership. At the third and deepest level, the organization’s tacit assumptions are found. These are the elements of culture that are unseen and not cognitively identified in everyday interactions between organizational members. Additionally, these are the elements of culture which are often taboo to discuss inside the organization. Many of these ‘unspoken rules’ exist without the conscious knowledge of the membership. Those with sufficient experience to understand this deepest level of organizational culture usually become acclimatized to its attributes over time, thus reinforcing the invisibility of their existence. Surveys and casual interviews with organizational members cannot draw out these attributes—rather much more in-depth means is required to first identify then understand organizational culture at this level. Notably, culture at this level is the underlying and driving element often missed by organizational behaviorists. (Wikipedia, 2012) Related to level one, the â€Å"obvious† level which determines what you hear, see and feel: †¢ McDonalds has got the same interior in every restaurant †¢ the staff is wearing the same uniforms †¢ it always smells in the same way †¢ you have got the same products all over the world †¢ menu board format is the same and easy to understand †¢ you can see the McDonalds â€Å"M† symbol everywhere in the outlet †¢ Loud music in the background †¢ Rather young people and kids †¢ People eat alone without feeling awkward All parts of the McDonalds â€Å"sales areas† are constant all over the world. People know what they get and they appreciate it. They consider McDonalds as a clean, trustworthy fast-food restaurant. The second level is about the communication between employee and customer. †¢ L ess communication; the communication is restricted to the order process †¢ In case of a complaint about food, the employee exchanges the product instantly †¢ Not remarkable polite, no advices †¢ The leaving is not commented The third level, which contains factors that are not obvious but make us like McDonalds subconsciously, is very tough to find in our outlet. Some factors might be: †¢ The speed of taking the order and getting the food †¢ The noises which make us hurry up(we are not supposed to feel comfortable and stay for a long time †¢ constancy The secret of McDonalds’ success is clearly the constancy. Wherever you are, you’ll find the same food, the same service. Humans apparently like and need constancy as a factor of safety and subconsciously McDonalds gives us this feeling. Suggest some solutions to improve the retail store’s customer service Shortly after entering the restaurant I noticed a various amount of Pet Peeves. Consequently our suggestions are based on at the beginning of Question 4 mentioned Pet Peeves. At this point we have to make clear that it is hard to improve an outlet of a company, which is one of the most successful companies in the world. As a result solutions have to be considered as a subjective suggestion. Our first suggestion is based on an environmental aspect. In times of global warming and increasing pollution it is important to provide ecological products. One part of it is avoiding a lot of rubbish. As mentioned McDonalds is producing a lot of rubbish, so one improvement might be less production of waste, which is also recommendable for the company’s reputation. Another improvement can be trainings of employees to assure polite and patient staff, because this is definitely a negative aspect of our observations. Finally we can highly recommend to get rid of all these annoying sounds coming out of the kitchen. This can lead to a more relaxing environment, which is even recommendable for a fast-food chain company. Conclusion At the beginning of our assignment, we asked the question why a company that is selling fast-food can be this successful, although they are just selling fast-food. The explanation for its success is short and easy: constancy! Wherever you are in the world, McDonalds provides you the well-known and expected food. This constancy makes us purchase subconsciously. By examining a McDonald’s outlet as a â€Å"mystery shopper† we noticed a lot of pet peeves, which mostly lead to a tense feeling. But, at this point I have to make clear that these factors are not very obvious. We got used to them and accept them by keeping on purchasing at McDonalds Nevertheless there are some points which can be improved. 1. The company can become more ecological, by producing less rubbish. Especially in order to enhance its reputation. 2. Friendlier and politer staff 3. Achieving a nicer environment in its outlets If McDonalds can achieve these goals they will most likely stay as successful as they are. Customers don’t go to McDonalds because of its customer service, but McDonalds should be aware of the fact that customers also might not come because of the customer service. Consequently little changes and improvements in customer service can be useful and should be considered in the near future. Bibliography Wikipedia. (2012, 08 24). Retrieved from http://en. ikipedia. org/wiki/McDonald%27s Wikipedia. (2012). Von wikipedia. org: http://en. wikipedia. org/wiki/Organizational_culture abgerufen finanzen. net. (n. d. ). Retrieved from http://www. finanzen. net/bilanz_guv/McDonalds Llopis, G. (2011, 12 9). Forbes. Retrieved from http://www. forbes. com/sites/glennllopis/2011/09/12/the-most-successful-companies-embrace-the-promise-of-their-culture/ McDonalds. (n. d. ). Retrieved from http://www. aboutmcdonalds. com: http://www. aboutmcdonalds. com/mcd/our_company. html Tobias Amely, T. K. (2009). BWL fur Dummies. Weinheim: Wiley. How to cite Retail Analysis Mcdonalds, Essay examples

Interpersonal Effectiveness Psy free essay sample

How To Listen Empathetically Sharon Gaither Argosy University Psychology 180: Interpersonal Effectiveness Professor Erica Wattley October 10, 2012 Interpersonal Effectiveness Skills: Empathy Empathetic Listening Empathy is the way you feel or understand another person; it is a deep emotional understanding of a person’s feelings or problems. It is as we often hear people say put yourself in someone else’s shoes. An empathic listener gives the other person his or her undivided attention. When being an empathic listener you have to focus on the words the speaker is saying and not let yourself be distracted. As you focus on what the person is saying, you can respond when needed. If you don’t understand what the person is saying, it is okay to ask question to get a better perceptive. One way of being a good listener is asking a question that summarizes what the person said to you. For an Example: A friend of mine, who’s Grandmother just passed away, as she was telling me why she was crying and upset, I made sure to repeat â€Å"You are upset because your Grandmother past away†. We will write a custom essay sample on Interpersonal Effectiveness Psy or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page I followed that up with I am so sorry to hear that, I wanted to be a comfort to her. It is oaky to wait before you speak to give yourself time to make sure you have a clear understanding what the person said. Empathy is sometimes confused with sympathy which is feeling for someone, Empathy is feeling as someone. There are two concepts in empathy, the heart part and the head part. The feeling is the heart part and the head part consists of beliefs, values, opinions, attitudes and thoughts. When you have empathy for someone you enter into a person inner world. Empathy is a way of identifying with them. When you can identify with someone you will build a better relationship with the person, it will also help with others in different situations. When you empathize with someone it can help the communication and allow a more positive reaction. While listening empathetically I found it easy to actually just listen. Listening to the persons talking was as simple as keeping eye contact and nodding my head to let them know I was actually listening to them. Had I not kept eye contact or nodded the person probably would not have been so open about the topic. Taking in everything that was being said was simple and challenging. The challenges range from deciphering the different feelings of how the person felt at the time, and now, and trying to keep up with the actual problem. Listening is more than just sitting and looking at someone while they talk. Being an active listener I reached out to be physical with the person as well. I showed them that I understood with just placing my hand on them, or a simple rub on their back. When it came to actually talking back and reiterating to the person that I understood it was more challenging because I had to tell the person what I got from what they said and how I felt about the situation at hand. When identifying with the person I had to explain how I felt at the time things happened to me. When being an empathetic listener you have to remember this is not about you. You are taking the time to help someone else. Even when you feel the time to talk to the person and let them know you understand. Choosing the correct words to use is quiet difficult. I found myself using the word â€Å"understand† more than anything. While trying to keep it impersonal though, it seemed that I was distancing myself from the person. So I had to find the perfect mixture between putting my situation out to the other person and not. When it all came down to it I found that being an empathetic listener helped build the relationship with the people I was actually talking to. When you actually sit and try to understand people you find that you become closer. I also found that there was a sheer appreciation for actually listening to the person. When a person has someone else to sit and listen to them talk about their situation or problems it helps them to relieve stress. During my conversation with my son I had to try and put myself in his shoes. As we set down and began talking my tone was very emotional, I am very angry about how he is living his life at this time. I want him to make some changes and I want to scream at him hoping that at some point he will understanding why I am pushing him to do better. I know at this point that if I wasn’t careful with my tone and the words that I use that I am going to lose his interest period. As we sat and talked I had to stop talking and listen to his reasoning for doing things the way he has been. As soon as he began to speak I got angry because I raised him better. I can’t help but to think about the moral and religious beliefs I have instilled in him that he seems to have forgotten. Even though I was able to listen to my son, I still can’t relate to where he is coming from however now I do have a better understanding. I have always had an opening relationship with my son where he knows that he could tell me anything. He knows that I may get angry at first but after hearing what he has to say, I will take a cool off spell and come back and talk rationally later. As I reflect on this conversation I realize that I have a habit of being overbearing and taking over the conversation and not allowing my son to speak. I start to wonder is how I conduct myself in all conversations. I know that my children and my ex-husband often say that there is no talking to me especially if I have made up my mind. This course has helped me to reflect on myself and work to change the things that I have been doing wrong so that I can communicate more effectively with others. I will still be outspoken and honest but I will try to be honest without hurting others feelings. I notice that it is not what I am saying but how I am saying it. I am more mindful to others as I speak but now I am focusing on listening as well. When I speak to people I want them to give me their full attention so I need to be willing to give the same in return. I believe that if I apply everything that I have learned in this course I will be more effective in both of my business where I deal with people daily. The two main components that I am effective in are Mindfulness and Ethics.